SmallBizGenius Analysis
AudiobooksNow.com receives mixed but generally positive reviews, with many customers praising their extensive selection and competitive pricing. While customer service experiences vary, many reviewers highlight positive interactions, particularly with specific representatives.
Category Breakdown
Scores based on analysis of 96 recent reviews
Pricing and Value
8.5/10Many reviewers praise AudiobooksNow.com for its competitive pricing, discounts, and club pricing plan. Customers frequently compare the prices favorably to other audiobook services like Audible, highlighting the value for money.
40 reviews mention thisCustomer Service
6.5/10Customer service experiences are varied, with some reviewers reporting excellent support, quick responses, and helpful resolutions, particularly with representatives like Bryan and Nathan. However, others report negative experiences, including unhelpful interactions and unresolved issues.
30 reviews mention thisBook Selection
8.0/10Reviewers generally appreciate the wide selection of audiobooks available on AudiobooksNow.com. The platform offers both new releases and older titles, catering to a variety of interests.
20 reviews mention thisApp and Website Experience
7.0/10While some reviewers find the app and website user-friendly and easy to navigate, others report technical issues such as app crashes, download problems, and chopped audio files. Some also mention discrepancies in pricing between the app and website.
15 reviews mention thisDownload and File Quality
6.0/10Several reviewers mention issues with downloading audiobooks, including slow download speeds and files not being immediately available. Some also complain about the audio quality, specifically the low bitrate of some MP3 files.
8 reviews mention thisPros & Cons
What Customers Love
"This is my go to app for audiobooks. It beats everyone else's prices and the website and app work wonderful."
"Audiobooks now have some really great books which are not always available on other sites."
"Bryan Spafford helped resolve an issue completely, and professionally. Very quick response is greatly appreciated."
"I like that I can download the MP3 files from their website and put them on a thumb drive to listen to in my car."
"The interface is clean and easy to navigate which I like."
Common Complaints
"Customer service is terrible, or it might just be Bryan. He did not look for solutions, only excuses."
"This app started out great. Than over last year or so it has gone downhill badly and quickly. Crashes all the time."
"Be aware: the audiobooks at Audiobooksnow are at 96 kbps ... This is really low standard"
"Also, my downloads are never available to download days to a week after purchase. I have to call and/or email to get them to "release" them."
"If you search for books on the app, the prices are higher than if you log in online and search there."
Common Questions About Audiobooksnow.com
Answers derived from customer review patterns
Is AudiobooksNow.com legit and trustworthy?
AudiobooksNow.com appears to be a legitimate service, with many users reporting positive experiences with their purchases and selection. However, some reviewers have reported issues with customer service and technical glitches, suggesting that the experience can be inconsistent. While the majority of reviews are positive, potential users should be aware of the possibility of encountering these issues. Overall, AudiobooksNow.com seems to be a generally reliable platform for purchasing audiobooks, but users should exercise caution and be prepared to address potential problems.
Based on 45 reviewsDoes AudiobooksNow.com have good customer service?
Customer service experiences with AudiobooksNow.com are mixed. Some reviewers rave about the helpfulness and responsiveness of customer service representatives, particularly Bryan and Nathan, who are frequently mentioned by name. These customers report quick resolutions to their issues and positive interactions. However, other reviewers describe negative experiences, citing unhelpful representatives and unresolved problems. This inconsistency suggests that the quality of customer service can vary, and users may not always receive the support they expect.
Based on 30 reviewsIs AudiobooksNow.com worth it for small business?
AudiobooksNow.com can be a worthwhile option for small businesses looking for affordable audiobooks for training, entertainment, or accessibility purposes. The competitive pricing and extensive selection make it an attractive alternative to more expensive services like Audible. However, the inconsistent customer service and potential technical issues should be considered. Small businesses should weigh the cost savings against the potential for encountering problems and the need for reliable customer support.
Based on 25 reviewsWhat is AudiobooksNow.com's return policy like?
The reviews do not provide specific details about AudiobooksNow.com's official return policy. However, some reviewers mention contacting customer service to inquire about refunds for unopened books, suggesting that returns may be possible under certain circumstances. It is recommended to check AudiobooksNow.com's website or contact their customer service directly for the most accurate and up-to-date information on their return policy.
Based on 5 reviewsWhy are some audio files in tracks instead of chapters?
Some users have reported receiving audiobooks that are divided into tracks rather than chapters, which can make navigation more difficult. In some cases, customer service representatives have been able to assist users in identifying chapter markers within the tracks or requesting a chaptered version from the publisher. However, this issue appears to be dependent on the specific audiobook and the availability of alternative formats.
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